Please note that cigars are a natural handmade product and can be subject to minor ware and tare over time. This includes slight fraying on the foot of the cigar. This does not affect the quality of the cigar as this can occur over time as the cigars are transported.
We only send cigars out if we feel they are in a good condition. Small tears at the foot can occur during transport and shipping. It is the customers responsibility to take the cigars out of the box carefully. Refunds will not be given for slight damages, however we will replace/refund cigars that have incurred major damages during transit.